WE ARE STILL PRETTY

DESIGN & AESTHETICS

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• faqs + guidelines

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SHOP GUIDELINES + TERMS & CONDITIONS

FAQS

Where do I shop?
Shop the whole WE ARE STILL PRETTY catalog only at our official online master card.Curious if we’re in an art market near you? Check out our socials for our latest art market stops – @wearestillpretty everywhere.Are your stickers waterproof and scratchproof?
Yes, all our stickers are manufactured to last a very long time especially if handled with love and care.Which size should I order?
For our wearable merchandise: tees, hoodies, etc.
Our usual fit offering is oversized (unless stated otherwise). There is an attached size guide on each wearable product page that should help you check your sizing.For our caps, it's one size fits most.If you are still unsure on which size to get, do not hesitate to contact us on our main instagram page– @wearestillprettyWhat payment methods do you accept?
We currently support these payment methods: GCASH, GOTyme Bank, Bank Transfers.
Our checkout process might require proof of payment by sending a copy of your receipt.For pre-orders, how long does it usually take for packages to arrive?
Pre-order production begins after the last P.O event day and takes 2-3 weeks depending on conditions.Updates are done regularly in our Carrd Page & Social Media channels.

EXHANGE & RETURNS

How can I cancel my order?
While we encourage everyone to be sure with their orders to ensure a smooth process. In the event of order cancellations, when orders are not yet prepared or processed – cancellations or modifications can still be made.How is the returns process?
All sales are final. No returns and exchanges can be made.What if I receive the wrong/incomplete order?
Although we ensure that this rarely happens, in the event that they do:It is important to know that our process will require documentation – a video of opening/unpacking the order.Send to our chat support the documentation (unpacking clip/video) that shows the incomplete order.
Please also indicate relevant information such as online receipts, name, and order number. From there our support team should discuss the due process for incorrect/incomplete orders.

SHIPPING POLICY

When will my order ship?
As soon as your orders are received by our system, it should be shipped as soon as possible. Our usual weekly ship outs are every Friday.How do I track my order?
You will receive an email from WE ARE STILL PRETTY that includes your tracking information.How much are the shipping fees?
We operate on a fixed shipping price based on local locations. At the moment, we only support local shipping. For Worldwide shipping, you may shop at our Singapore partner store.Our preferred courier is J&T.
Below is our fixed rates for shipping nationwide: